Pasquale
Voegeli
IT Service Manager · Customer Experience · Team Leadership · Project Coordination
“Connecting Technology with People.”
Connecting technology, people and processes
I am an experienced IT service professional with over seven years in technical customer service, service management and day-to-day operations. As an Intra Day Manager I led a team of 16 and took responsibility for resource planning, KPI management and operational processes.
Alongside my IT career I built LexxSephera, my own brand across Twitch, Discord and social media. It lets me combine technology, communication, leadership and digital marketing.
My goal is to connect people, processes and technology efficiently.
What I bring
From the first incident report to the finished campaign — the areas I work in hands-on.
1st & 2nd level IT support
Receiving, analysing and resolving technical incidents in direct contact with customers — from the first call to the closing documentation.
Door2Door support
Technical support on site at the customer's home: installation, commissioning and troubleshooting of devices and connections.
Customer acquisition
Approaching and winning new customers — advisory rather than sales-driven, with a focus on long-term relationships.
Point-of-sale support
Supporting retail outlets: training staff, safeguarding service quality and acting as the link between store and head office.
Social media management
Building and maintaining communities on Twitch, Discord and social media — editorial planning, moderation and community growth.
Content creation (photo & video)
Concept and production of photo and video content for internal communication, campaigns and my own LexxSephera brand.
Professional path
-
Intra Day Manager 01/2023 — 03/2024
Led a team of 16, handled resource and shift planning, KPI management and the optimisation of daily operational workflows. -
Content Creator (internal) 08/2022 — 07/2023
Produced photo and video content for internal communication and supported social media topics.
Qualifications & credentials
Strengths, languages & knowledge areas
Languages
Knowledge areas
Let's talk
Whether it is an open position, a project enquiry or a professional exchange — I look forward to your message.